At Rose N Petals, we strive to ensure that you are fully satisfied with your purchase. This Refund and Returns Policy outlines the terms under which you can request a return or refund for products purchased from our website.

1. Order Cancellation

You may cancel your order before it has been processed or dispatched. To request a cancellation, please contact us immediately at rosenpetalsonline@gmail.com or call us at 7303365084 / 9891550565. Once the order is prepared for delivery, cancellation may not be possible.

After cancellation, any amount paid will be refunded to the original payment method within 5–7 business days. Please note that payment gateway charges, if any, are non-refundable.

2. Refund Eligibility

Refunds are eligible only under the following circumstances:

• The product delivered is damaged or defective
• An incorrect item was delivered
• The product does not match the description on the website

All refund requests must be made within 24 hours of delivery. Requests made after this period may not be entertained.

3. Return Policy

Perishable items such as cakes, flowers, and plants cannot be returned due to their nature. However, if there is an issue with the quality, packaging, or delivery, please contact us immediately with photos of the product, and we will resolve the issue promptly.

For non-perishable gifts included in combos, returns are accepted within 7 days of delivery if the product is unused and in original packaging. Please contact our support team for instructions before sending any item back.

4. Refund Process

Once a refund is approved, it will be processed using the same payment method used for the original purchase. Bank transfers or card refunds may take 5–10 business days depending on your bank or payment provider.

In cases where a product replacement is preferred, we will arrange for a replacement delivery at no extra cost as soon as possible.

5. Damaged or Defective Products

If your order arrives damaged or defective, please contact us immediately at rosenpetalsonline@gmail.com with your order details and photos of the issue. Our team will assess the situation and provide a replacement or refund promptly.

We take extra care in packaging and delivery, but in rare cases, damages can occur. Reporting issues promptly helps us resolve them efficiently and maintain high standards of service.

6. Exceptions

The following are exceptions to our refund and return policy:

• Perishable items like cakes, flowers, and plants cannot be returned unless they are damaged or defective.
• Customized or personalized items cannot be refunded unless there is a manufacturing defect or error.
• Products purchased during promotional offers or flash sales may be subject to specific terms outlined at the time of sale.

7. Contact Us

If you have any questions or concerns about refunds or returns, please contact us at:

📧 Email: rosenpetalsonline@gmail.com
📞 Phone: 7303365084, 9891550565