At Rose N Petals, we aim to deliver your orders quickly and safely to your doorstep. This Shipping Policy explains our delivery process, timelines, and related terms.

1. Order Processing

• Orders are processed within 24–48 hours after confirmation (excluding Sundays and public holidays).

• Once your order is processed, you will receive an email or SMS confirmation with your tracking details.

• In case of any delay or unavailability of items, our team will contact you promptly.

2. Delivery Timelines

• Standard Delivery (Within City): 1–2 business days

• National Delivery (Across India): 3–7 business days depending on the location

• Same-Day or Express Delivery: Available for select products and locations (extra charges may apply)

Note: Delivery timelines are estimates and may vary due to weather, courier delays, or unforeseen events.

3. Shipping Charges

• Free shipping is available on select orders (as per ongoing offers).

• For other orders, a nominal shipping fee may apply based on the delivery location and order value.

• Shipping charges (if any) will be clearly shown at checkout before payment.

4. Delivery Partners

We work with trusted courier and logistics partners to ensure safe and timely delivery.
All shipments are carefully packed to maintain the freshness and quality of our products.

5. Order Tracking

Once shipped, you will receive a tracking link via email or SMS.
You can use this link to check the real-time status of your order.

6. Address Accuracy

Please ensure that the delivery address and contact details are accurate and complete.
Rose N Petals will not be responsible for delays or failed deliveries due to incorrect or incomplete addresses.

7. Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect:

• Notify us within 24 hours of delivery at rosenpetalsonline@gmail.com or call us at 7303365084 / 9891550565.

• Provide order details and photos of the issue.
  We’ll review your case and arrange a replacement or refund as per our Refund Policy.

8. Non-Delivery or Delayed Delivery

In rare cases of delay or non-delivery, please contact our support team.
We’ll coordinate with our delivery partners to resolve the issue as soon as possible.

9. International Shipping

Currently, we do not offer international shipping.
Orders are delivered only within India.

10. Contact Us

For any questions or assistance related to shipping, please reach out to us:
Email: rosenpetalsonline@gmail.com
Phone: 7303365084, 9891550565